Arris WTM552G routers include a very basic firewall that helps protect your home network form unwanted access from the internet. Since this firewall blocks incoming connections you may need open a port through it for certain games and applications. This process of opening a port is frequently called a port forward, since you are forwarding a port from the internet to your home network.
The basic process to open a port is:
- Setup a static IP address on either your computer or device that you want to forward a port to.
- Login to your Arris WTM552G router.
- Navigate to the port forwarding section.
- Click the Firewall button.
- Click on Virtual Servers.
- Create a port forward entry.
While these steps might seem difficult at first, we will walk you through each step for your Arris WTM552G router.
It is important to setup a static ip address in the device that you are forwarding a port to. This ensures that your ports will remain open even after your device reboots.
- Recommended - Our free Static IP Setter will set up a static IP address for you.
- Another way to get a permanent IP address is to set up a DHCP reservation.
- Or, manually create a static ip address with our Static IP Guides.
This step is important because you want a permanent IP address in your device. If you do not set up a permanent IP address in your device, then when you device reboots it may get a new IP address.
Now we are going to login to your Arris WTM552G router. Your router has a web interface, so you will login to it using your web browser. This can be either Chrome, Firefox, Internet Explorer, or Edge. It usually does not matter which browser you choose to use.
Open up your web browser and find the address bar. It should look something like this:
Above is an example of what a web browser address bar looks like. Find the address bar in your router and type in your router's IP address.
The default Arris WTM552G IP Address is: 192.168.2.1
After entering the IP address of your router you can simply press enter. If all goes well you will see the following screen:
You should see a box prompting you for your username and password.
- The Default Arris WTM552G Router Username is:
- The Default Arris WTM552G Router Password is: blank
Enter your username and password, and then click the Login button to log in to your Arris WTM552G router.
Arris Usernames and Passwords
If your username and password do not work then please visit our Default Arris Router Passwords page.
If you still can't login to your router because you forgot your Arris WTM552G router username and password, use our How to Reset a Router Password guide to set your Arris WTM552G router back to its factory settings.
Now we need to find the port forwarding section in your router. Here's how you do it. Starting from the first page in your router:
Click the Firewall button near the left of the page.
You should now see a new menu. In this new menu, click Virtual Servers.
Here are the ports to forward for Xbox Live:
- TCP Ports: 3074
- UDP Ports: 3074
If you are looking for the ports for a different application you can find it by either:
Make sure that the Enable checkbox is checked.
Put a name for this forward in the Description box so that you can remember why you set this forward up. The name does not matter so pick something that has meaning to you.
If you are forwarding a range of ports, enter the lowest number of that range into the left hand Inbound Port and Private Port boxes. Then enter the highest number of that range into the right hand Inbound Port and Private Port boxes.
If you are forwarding a single port, enter that port number into both of the Inbound Port and both of the Private Port boxes.
Select the required protocol for these ports from the Type dropdown box.
Enter the IP address to forward these ports to into the Private IP Address box. If you are forwarding ports so you can run a program on a device other than your computer then you can enter your device's IP address into that box.
When you're finished, click Save near the top of the screen to save your changes.
Test if Your Ports are Open
Now that you have forwarded ports on the Arris WTM552G you should test to see if your ports are forwarded correctly.
To test if your port has been properly forwarded, you can use our Network Utilities tool, which includes a free Open Port Checker. Our Open Port Check tool is the only online port checking tool with Guaranteed Results.
Arris WTM552G Router Screenshots
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