The incoming ports that need to be forwarded for Remote Support System are:
Remote Support System - PC
- TCP: 5500
Forwarding Ports for Remote Support System
You may need to forward ports in your router when you use Remote Support System. The purpose of forwarding ports is to make a direct connection from the internet to Remote Support System.
Routers are not designed to allow incoming network requests. A port forward can overcome this limitation.
Before Forwarding a Port
Before you can forward a port you need to know the following things:
- Your router's IP address.
- Your computer's IP address.
- Each of the TCP and UDP ports that you need to forward.
Find Your Router's IP Address
You can run our free Router Detector software to locate your router's IP address. It's a part of the Network Utilities suite of tools and it's completely free to use.
Otherwise, you can follow our guide Find Your Router IP Address.
Setting Up a Port Forward for Remote Support System
The easiest way to forward your ports is to use our Network Utilities software. Since Network Utilities allows you to both forward and un-forward ports easily you can keep your network security maximized, and then forward ports only when you need them.
You can also choose to set up port forwards manually. The step-by-step process for forwarding a port is:
- Start by logging in to your router.
- Find the port forwarding section in your router.
- Type your computer's IP address into the correct box in your router.
- It is now time to type the TCP and UDP ports that you are forwarding for Remote Support System in the correct boxes in your router.
You probably will need to reboot your router for the changes to take effect.
You can choose your router from our list to see exactly how to forward ports for Remote Support System:
List of Routers - Customized for Remote Support System
That is the process required to forward ports in your router for Remote Support System.