Ticket Number

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Port Forward Staff
July 18, 2017 (Last Updated: ) | Reading Time: About 1 minute

Our support team uses both a Message System to communicate with you and a Ticket Number to help us see very important diagnostic info on your network.

If you need to generate a ticket number for PFConfig support, here's how to do it.

Step 1: From inside Port Forward Network Utilities, launch PFConfig.


Step 2: Make sure to click Update Router at least once. This generates useful data for us to analyze.


Step 3: Wait for the update to run on your router.


Step 4: From inside PFConfig click Help, and then Request Help.


Step 5: Click Generate Ticket Number.


Be sure to head in to the Message System and post a message so that we know your ticket number is ready.

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