Network Utilities

Ticket Number

Our support team uses both a Message System to communicate with you and a Ticket Number to help us see very important diagnostic info on your network.

If you need to generate a ticket number for PFConfig support, here's how to do it.

Step 1: From inside Port Forward Network Utilities, launch PFConfig.



Step 2: Make sure to click Update Router at least once. This generates useful data for us to analyze.



Step 3: Wait for the update to run on your router.



Step 4: From inside PFConfig click Help, and then Request Help.



Step 5: Click Generate Ticket Number.



Be sure to head in to the Message System and post a message so that we know your ticket number is ready.

Jason Bauer

Jason Bauer

Jason Bauer is an owner and programmer for PortForward. You can find more of his articles in the Games and Applications section of our site.