Arris WTM552 routers include a very basic firewall that helps protect your home network form unwanted access from the internet. Since this firewall blocks incoming connections you may need open a port through it for certain games and applications. This process of opening a port is frequently called a port forward, since you are forwarding a port from the internet to your home network.
The basic process to open a port is:
- Setup a static IP address on either your computer or device that you want to forward a port to.
- Login to your Arris WTM552 router.
- Navigate to the port forwarding section.
- Click the Firewall button.
- Click on Virtual Servers.
- Create a port forward entry.
While these steps might seem difficult at first, we will walk you through each step for your Arris WTM552 router.
We think that forwarding a port should be easy. That's why we created Network Utilities. Our software does everything that you need to forward a port.
When you use Network Utilities you get your port forwarded right now!
It is important to setup a static ip address in the device that you are forwarding a port to. This ensures that your ports will remain open even after your device reboots.
- Recommended - Our free Static IP Setter will set up a static IP address for you.
- Another way to get a permanent IP address is to set up a DHCP reservation.
- Or, manually create a static ip address with our Static IP Guides.
This step is important because you want a permanent IP address in your device. If you do not set up a permanent IP address in your device, then when you device reboots it may get a new IP address.
Now we are going to login to your Arris WTM552 router. Your router has a web interface, so you will login to it using your web browser. This can be either Chrome, Firefox, Internet Explorer, or Edge. It usually does not matter which browser you choose to use.
Open up your web browser and find the address bar. It should look something like this:
Above is an example of what a web browser address bar looks like. Find the address bar in your router and type in your router's IP address.
The default Arris WTM552 IP Address is: 192.168.2.1
After entering the IP address of your router you can simply press enter. If all goes well you will see the following screen:
You should see a box prompting you for your username and password.
- The Default Arris WTM552 Router Username is:
- The Default Arris WTM552 Router Password is: blank
Enter your username and password, and then click the Login button to log in to your Arris WTM552 router.
Arris Usernames and Passwords
If your username and password do not work then please visit our Default Arris Router Passwords page.
If you still can't login to your router because you forgot your Arris WTM552 router username and password, use our How to Reset a Router Password guide to set your Arris WTM552 router back to its factory settings.
Now we need to find the port forwarding section in your router. Here's how you do it. Starting from the first page in your router:
Click the Firewall button near the left of the page.
You should now see a new menu. In this new menu, click Virtual Servers.
Here are the ports to forward for Xbox Live:
- TCP Ports: 3074
- UDP Ports: 3074
If you are looking for the ports for a different application you can find it by either:
- Browsing our List of Games
- Check out our our List of Games by Genre
- See our List of all Applications
Make sure that the Enable checkbox is checked.
Make up a name to put in the Description box. The name does not have any effect on the functionality of the forward, it's simply there so you can know why it was created.
If you are forwarding a single port, enter that port number into both of the Inbound Port and both of the Private Port boxes. If you are forwarding a range of ports, enter the lowest number of that range into the left hand Inbound Port and Private Port boxes. Then enter the highest number of that range into the right hand Inbound Port and Private Port boxes.
The protocol that you want to forward is selected from the Type box.
Enter the IP address of the device that you want to forward ports to into the Private IP Address box. This can be either the IP address of your computer or the IP address of another device on your network.
When you're finished, click Save near the top of the screen to save your changes.
Test if Your Ports are Open
Now that you have forwarded ports on the Arris WTM552 you should test to see if your ports are forwarded correctly.
To test if your port has been properly forwarded, you can use our Network Utilities tool, which includes a free Open Port Checker. Our Open Port Check tool is the only online port checking tool with Guaranteed Results.
Arris WTM552 Router Screenshots
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