The Portal AC2400 router has a firewall in place to help protect your home network from unwanted Internet access. Your firewall does this by blocking all the ports except a few. If you have a game or program that is having connection problems or lag issues it might need additional ports opened for them. This process of opening ports is called a port forward.
In this guide we will be walking you through each of the following steps:
- How to setup a static IP address on the device you are forwarding these ports to.
- How to login to the Portal AC2400 router.
- How to navigate to the port forward section of the router menu.
- How to make a port forward entry.
It is important to setup a static ip address in the device that you are forwarding a port to. This ensures that your ports will remain open even after your device reboots.
- Recommended - Our free program will setup a static IP address for you. Download Network Utilities today!
- Or, follow our Static IP Address Setup guides.
After setting up a static ip address on your devices you need to login to your router.
In this step we will be showing you exactly how to login to the Portal AC2400 router. Your router uses what is called a web interface or menu. This menu can only be accessed using a web browser. It shouldn't matter what browser you decide to use, simply pick a favorite. Some of the more common options are: Internet Explorer, Chrome, Firefox, and Edge.
Once you have opened the web browser of your choice, find the address bar. This is typically at the top of the page like this:
Above is an example of what a web browser address bar looks like. Find the address bar in your router and type in your router's IP address.
The default IP address for your Portal AC2400 is: 192.168.8.1
Simply press the Enter key on your keyboard when you have entered the correct IP address into the address bar. If all went as it should have, you will see the web login screen:
On this page, enter the Portal AC2400 router password.
The default Portal AC2400 router password is: password
Press the big green Log In button to gain access to your router's web interface.
There are several things you can do if you find yourself unable to login to the Portal AC2400 router:
- The very first thing we recommend is to try other Portal passwords. Here is our list of the Default Portal Router Passwords.
- If that did not work it is because you changed the password in the past and don't remember what you changed it to. If you need help guessing try our Find Password App. It does all the guessing for you. Learn more on our Router Password Cracker page.
- Finally, if nothing seems to be working, it might be time to consider a factory reset. This is a big step and should not be taken lightly. If you think you need to reset your router, read this How to Reset a Router guide.
In this third step we will be showing you how to navigate to the port forwarding section of your router interface. To do this we start on the Status page.
Unfortunately we don't have an image of the Status page for you.
On the Status page you should see a list of options running down the left sidebar. Choose the option labeled Firewall/Port Forwarding.
This takes you to the page you see above. This is the correct page to be on in order to make a port forward.
Here are the ports to forward for Xbox Live:
- TCP Ports: 3074
- UDP Ports: 3074
If you are looking for the ports for a different application you can find it by either:
Create a name for this forward and put it in the Service Name box. The name is only used as a reminder and has no effect on the port forward.
In the Port box type the port to forward.
From the Protocol box select the protocol for the ports that you want to forward.
Pick the Allow radio button choice.
Enter the IP address that you are forwarding ports to in the LAN Destination IP box. This is either the IP address of a computer or the IP address of another device on your network.
Leave the WAN Source IP box blank.
Click the Apply button when you are done.
Don't forget to click the green Apply button after each entry is finished.
Congratulations, you did it.
Test Your Ports
We strongly recommend checking your ports before continuing. Feel free to use our Open Port Checker. This is part of our FREE trial version of the Network Utilities. Our port checker uses a local application to listen for the server trying to connect. This way we can confirm that your port is forwarded.
Check with our Portforward.com team in the forum if you still have questions.
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