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Port Forward on the Portal AC2400

The Portal AC2400 router has a firewall in place to help protect your home network from unwanted Internet access. Your firewall does this by blocking all the ports except a few. If you have a game or program that is having connection problems or lag issues it might need additional ports opened for them. This process of opening ports is called a port forward.

In this guide we will be walking you through each of the following steps:

  • How to setup a static IP address on the device you are forwarding these ports to.
  • How to login to the Portal AC2400 router.
  • How to navigate to the port forward section of the router menu.
  • How to make a port forward entry.

We think that forwarding a port should be easy. That's why we created Network Utilities. Our software does everything that you need to forward a port.

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When you use Network Utilities you get your port forwarded right now!

Step 1

It is important to setup a static ip address in the device that you are forwarding a port to. This ensures that your ports will remain open even after your device reboots.

  • Recommended - Our free program will setup a static IP address for you.
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  • Or follow our Static IP Address guide to setup a static IP address.

Step 2

In this step we will be showing you exactly how to login to the Portal AC2400 router. Your router uses what is called a web interface or menu. This menu can only be accessed using a web browser. It shouldn't matter what browser you decide to use, simply pick a favorite. Some of the more common options are: Internet Explorer, Chrome, Firefox, and Edge.

Once you have opened the web browser of your choice, find the address bar. This is typically at the top of the page like this:

Portal AC2400 address-bar-circled

I have circled the address bar for you in red. All you have to do here is enter the router's IP address in the address bar. (This is also called the Default Gateway).

If you have changed the router's IP address in the past then you need to enter that in the address bar. To find out what you changed it to, follow these instructions on our How To Find Your Router's IP Address page.

The default IP address for your Portal AC2400 is:

Simply press the Enter key on your keyboard when you have entered the correct IP address into the address bar. If all went as it should have, you will see the web login screen:

Portal AC2400 Login

On this page, enter the Portal AC2400 router password.

The default Portal AC2400 router password is: password

Press the big green Log In button to gain access to your router's web interface.

Having Trouble?

There are several things you can do if you find yourself unable to login to the Portal AC2400 router:

  • The very first thing we recommend is to try other Portal passwords. Here is our list of the Default Portal Router Passwords.

  • If that did not work it is because you changed the password in the past and don't remember what you changed it to. If you need help guessing try our Find Password App. It does all the guessing for you. Learn more on our Router Password Cracker page.

  • Finally, if nothing seems to be working, it might be time to consider a factory reset. This is a big step and should not be taken lightly. If you think you need to reset your router, read this How to Reset a Router guide.
Step 3

In this third step we will be showing you how to navigate to the port forwarding section of your router interface. To do this we start on the Status page.

Unfortunately we don't have an image of the Status page for you.

On the Status page you should see a list of options running down the left sidebar. Choose the option labeled Firewall/Port Forwarding.

Portal AC2400 Firewall Port Forwarding Inbound Rules

This takes you to the page you see above. This is the correct page to be on in order to make a port forward.

Step 4

In this final step we will be walking you through the process of creating a port forward entry. In order for us to show you exactly how to do this we need a little information from you:

Application :
IP Address :

(Make sure the IP address above matches the Static IP address you setup in Step 1)

Based on the information given above you want to forward ports for XBox Live. If this is correct, simply fill in the boxes in your router exactly as you see them below:

Don't forget to click the green Apply button after each entry is finished.

Congratulations, you did it!

Test Your Ports

We strongly recommend checking your ports before continuing. Feel free to use our Open Port Checker. This is part of our FREE trial version of the Network Utilities. Our port checker uses a local application to listen for the server trying to connect. This way we can confirm that your port is forwarded.

Additional Resources...

Check with our team in the forum if you still have questions.

More of our guides can be found in the left sidebar or simply by clicking this link.

More router specific guides can be found on our site

New Inbound Rule
Service Name
Rule Allow
LAN Destination IP
WAN Source IP
New Inbound Rule
Service Name
Rule Allow
LAN Destination IP
WAN Source IP