Frequently Asked Questions
- About our support model.
- I forgot my registration code.
- PFConfig can not login to my router.
- How do I find my firmware version.
- PFConfig ran, but my application is still not forwarded.
- What is a ticket number?
- What is your refund policy?
Portforward.com is run by a small group of dedicated people who understand port forwarding better than anyone else on the net. We are the Internet's #1 resource for port forwarding information. Our goal is to help you get your ports forwarded, and we are happy to assist you in any way that we can.
When you purchase Port Forward Network Utilities it comes with 1 year of support. During that year we will do our best to help you get your port forwarded. Our first goal is to make sure that PFConfig works with your router. By adding support for your router to PFConfig we not only fix your problem but we also enable you to forward your port and un-forward your port easily in the future to increase security on your network. We will happily add support for 1 router per customer during the first year.
Port Forward Network Utilities and PFConfig will continue to work just fine after the first year is up but we will not be able to give you personalized support for your networking issues. We want to help you but we just get too busy trying to answer all the messages that we receive. If you need support after 1 year is over then we have extended support available at a reduced cost. You can buy extended support from inside Port Forward Network Utilities, or from right here.