Frequently Asked Questions
- About our support model.
- I forgot my registration code.
- PFConfig can not log in to my router.
- How do I find my firmware version.
- PFConfig ran, but my application is still not forwarded.
- What is a ticket number?
- What is your refund policy?
Our #1 goal is to forward your port and fix your problem.
We get so many people who are afraid that we are some kind of scam and we have to spend quite a bit of time trying to prove that we are really interested in the port forwarding business in the long run. We believe that our software products and guides are second to none, and we offer an amazing support team who works hard to figure out not only how to forward your port, but also why your port forward may not be working right.
Please understand that sometimes getting a port forward to work is hard. Everyone's network is different. With various cable modems, DSL modems, routers, access points, bridges, and consoles we really can have a hard time figuring out why your particular situation is not working. We have an extremely high success rate, but sometimes we have to scratch our heads a bit to get it done.
If you purchase Network Utilities and your router is not supported, we will try our best to add support for your router. We add new support every day. We will gladly add support for 1 router per purchase for up to 1 year, and we will happily remote admin your computer and get your ports forwarded. Our support team is here to help you. You want your problem fixed; we want to fix it.
All sales are final unless we are unable to forward your ports.
We offer a 100% guarantee on software which means that if Network Utilities is not able to forward your ports, we will either make it work or remote administrate your computer and forward your ports for you personally. If we are not able to forward your ports for you, then we will refund 100% of the purchase price. We'd prefer to add support for your router so that you can forward ports without assistance in the future.
We are unable to process any refunds past 60 days. This is a limitation of our credit card processor and we are not able to make any exceptions to this rule.
If you are unsatisfied with the support that you have received, please let us know and we'll do everything we can to make it better. It's best to contact us through our Support System so that we can track the conversation and make sure that we get your messages. The last thing we want is for a message from you to get spam filtered.